⚠️ Important: A flat return shipping fee of USD $15 will be deducted from your refund for all change-of-mind or non-defect returns. This fee is disclosed at checkout prior to purchase.
We have a 14-day return policy, which means you have 14 days after the local carrier marks your item as delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
jhcommoditythebest@gmail.com
Returns must be sent to the address provided by our support team. Return addresses may vary depending on the country or region the order was shipped to, so customers must contact us before sending any return. Once your request is reviewed, we will provide the correct return address and instructions.
Our primary return address is:
29-10, Solsaem-ro 24-gil, Seongbuk-gu, Seoul, Republic of Korea
Items sent back to us without first requesting a return will not be accepted.
Once a return is approved, the item must be shipped back within 7 days of approval. Failure to do so may result in the return request being cancelled.
Return Shipping Costs & Refund Deductions
We distinguish between three types of return cases:
1. Customer-Initiated Returns (Change of Mind, Dissatisfaction, or Any Non-Defect Reason)
The customer is responsible for all return-related costs, which will be deducted from the refund:
- Outbound shipping cost: a flat fee of USD $15 will be applied as the standard outbound shipping cost. In certain cases, actual shipping costs may apply instead. If you would like to request this option, please contact us directly — we are happy to provide a transparent cost breakdown upon request. Please note that specific carrier contract details cannot be disclosed publicly due to confidentiality obligations, but all applicable costs will be clearly communicated to you before any deduction is made. Please note that actual costs are likely to exceed USD $15.
- Return shipping cost: charged at actual cost.
- Prepaid customs duties (for orders shipped to the United States via Standard Shipping under DDP terms): as duties paid on your behalf cannot be recovered, the prepaid duty amount will also be deducted from the refund.
Refund amount = Product price paid - Outbound shipping cost (USD $15 or actual) - Return shipping cost - Prepaid duties (if applicable)
Refunds are calculated based on the actual amount paid at checkout, not the original retail price.
2. Seller-Responsible Returns (Defective, Damaged, or Incorrect Items)
If the return is due to a defect, damage caused before or during shipment from our warehouse, or an incorrect item being sent, we will cover all return shipping costs and, where applicable, provide a prepaid return label.
In such cases, a full refund will be issued, including any prepaid customs duties (for US Standard Shipping DDP orders).
For beauty devices (hardware), defect claims must be related to a manufacturing or functional defect. Cosmetic wear, user-caused damage, or dissatisfaction with results do not qualify under this category.
3. Carrier-Responsible Cases (Lost or Damaged in Transit)
If a package is lost or significantly damaged during transit due to carrier error, we will file a carrier claim on your behalf. Please note that carrier claim processing may take time depending on the carrier's internal procedures.
While the claim is being processed, we will work with you to find the best resolution as quickly as possible. We appreciate your patience during this process.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
However, if the product itself is not damaged and only the outer packaging is damaged, it will not be considered a valid reason for return or refund. Minor cosmetic damage to packaging may occur during international shipping. If the product itself is in proper condition and fully functional, the item will not be eligible for return or refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Opened personal care goods (such as beauty products or skincare) for hygiene reasons
- Beauty devices, unless a verified manufacturing or functional defect is confirmed
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, sale items and gift cards cannot be returned.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We will notify you once we've received and inspected your return (typically within 3–5 business days of receipt), and let you know if the refund was approved.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
jhcommoditythebest@gmail.com
If a customer refuses delivery of an order for reasons not related to damage, defect, or shipping error, the order will be treated as a customer-initiated return. The customer will be responsible for the original outbound shipping cost, return shipping cost, and any prepaid customs duties or handling fees incurred. These costs may be deducted from the refund.
If the tracking information shows that the package has been delivered by the local carrier, we are not responsible for packages reported as missing after delivery confirmation. Customers must contact the shipping carrier directly in such cases.
If a package is lost in transit before delivery confirmation, please contact us and we will initiate a carrier claim on your behalf.
Chargebacks and Payment Disputes
If a customer initiates a chargeback or payment dispute without first contacting us, we reserve the right to dispute the claim with the payment provider. We may provide documentation including order confirmation, delivery confirmation, and communication records.
Customers agree to contact us first to attempt to resolve any issue before initiating a payment dispute.
If you have any questions regarding this Return & Refund Policy, please contact us at:
jhcommoditythebest@gmail.com
We will respond to your inquiry as soon as possible.