Shipping policy
International Shipping
We ship internationally from South Korea using trusted global carriers such as DHL, FedEx, UPS, and EMS.
The final carrier and shipping method are selected based on the destination, package characteristics, and operational efficiency to ensure safe and reliable delivery. Carrier selection may vary by order.
Estimated Delivery Time
Estimated delivery times vary depending on the selected shipping method:
* Standard Shipping: approximately 8–15 business days
* UPS Express: approximately 3–5 business days
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or local carrier operations.
For inquiries about other shipping options, please contact us via the Contact page.
Duties, Taxes & Customs
Duty responsibilities vary depending on the shipping method and destination:
* Standard Shipping to the United States (DDP): For orders shipped via Standard Shipping to the United States, all applicable duties, taxes, and customs clearance fees are prepaid by us. You will not be required to pay any additional charges upon delivery. The amount paid at checkout is the final amount.
* All Other Shipping Options (DDU): All other shipping methods and destinations are shipped on a DDU (Delivered Duty Unpaid) basis. Any applicable import duties, taxes, and customs fees are the responsibility of the customer and will be collected upon delivery by the local carrier or customs authority. We recommend checking your country's import regulations before placing an order. If you have questions about duties and taxes for your destination, please contact us before purchasing.
Customs & Product Compliance
Our products include cosmetics, hair care products, and beauty devices intended for cosmetic and personal use only.
Certain beauty devices may be subject to customs review by local authorities. If requested, additional documentation may be provided to confirm that the product is not intended for medical diagnosis, treatment, or prevention of disease.
Any required documentation will be handled promptly to minimize delays.
Shipping Restrictions
Some products may be restricted in certain countries due to local regulations.
If we are unable to ship your order to your destination, we will notify you and issue a refund accordingly.
Failed Delivery & Returns Due to Shipping Issues
If a shipment is returned due to:
* an incorrect or incomplete address provided by the customer,
* failure to receive the package,
* refusal of delivery,
additional shipping or handling fees may apply.
Contact
For any shipping-related inquiries, please contact us via the Contact page. We are happy to assist you with questions regarding international delivery.